Delivery & Returns Policy for Digital Products.
Effective Date: 1st January 2024
Last Updated: 30th October 2024
At Tadhana Digital, we provide high-quality digital marketing and creative products. Please review the following policy, which outlines the terms of delivery and returns for digital products purchased through our website (www.tadhanadigital.com).
1. Delivery of Digital Products
Upon successful completion of your purchase, your digital product will be delivered electronically. Please note the following key points:
Immediate Access: Once payment is confirmed, digital products will typically be available for immediate download, or you will receive an email with a link to access your digital files.
Delivery Method: The product may be delivered via direct download, through an email link, or by accessing a client portal on our website, depending on the nature of the purchase.
Email Confirmation: You will receive a confirmation email containing instructions for accessing your digital product. Please ensure that your email address is entered correctly during the checkout process.
Download Limitations: The download link for your purchased digital products may have usage limits (e.g., a maximum number of downloads or a time-limited access period). Details will be provided with your purchase.
2. Non-Delivery of Digital Products
If you do not receive your digital product within the expected time frame, please check your spam/junk email folder. If you still cannot locate the delivery email, contact us at:
Email: help@tadhanadigital.com
Phone: (+44) 7356 139735
We will investigate and ensure that your digital product is delivered promptly.
3. Returns and Refunds Policy
Due to the nature of digital products, all sales are final. Once a digital product has been accessed or downloaded, we are unable to offer refunds or exchanges. This policy ensures the integrity of our digital content.
However, we may consider refund requests under the following limited circumstances:
Non-Delivery of the Product: If you have not received your digital product and we are unable to provide it within a reasonable time after purchase.
Corrupted Files: If the digital file you receive is corrupt or cannot be accessed, we will work with you to provide a functional version of the product.
Duplicate Purchases: In cases where an accidental duplicate purchase was made, we may issue a refund for the duplicate transaction.
To request a refund or assistance, please contact us at help@tadhanadigital.com. Include your order number, product name, and a detailed description of the issue.
4. Product Usage and Licensing
All digital products provided by Tadhana Digital are subject to the licensing terms outlined at the time of purchase. You are granted a non-exclusive, non-transferable license to use the product for its intended purpose. You may not:
Share, resell, or distribute the product to third parties.
Modify the product and distribute the altered version without permission.
Use the product in a manner that infringes on copyright or intellectual property rights.
For more information on permitted use, please refer to our Copyright Information page.
5. Technical Support
If you encounter any issues with accessing or using your digital product, we offer technical support via email. Please contact us at [Insert Contact Email] with your order number and a description of the problem, and we will assist you as soon as possible.
6. Modifications to the Policy
We reserve the right to update or modify this Delivery & Returns Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any changes.
7. Contact Information
For any questions or concerns regarding this Delivery & Returns Policy, please contact us at:
Tadhana Digital Studio
hello@tadhanadigital.com
(+44) 7356 139735